At HiPearl, your happiness is our priority. That’s why we offer an extended 60-day return & exchange
policy.
If you're not satisfied with your purchase for any reason, you may return or exchange the unused item in its
original condition within 60 days of the date of receipt.
Return & Exchange Conditions
Items returned without authorization will not be accepted. Please check the process for lodging your
return or exchange below.
The time frame for return & exchange must not exceed 60 days from when the original order was
received.
All items must be returned in their original condition, without scratches or signs of wear, and must
not
be resized or altered in any way.
When returning or exchanging items, customers must use a shipping method that has tracking on it.
Returns or exchanges with no tracking will not be processed.
Any promotional gifts received with the order must be included with the returned items. Otherwise,
the
retail price of the promotional gift will be deducted from the refund.
Note: Please do not send your return to the address on your package. That is not our return address and
will
affect the processing of your return.
Non-Refundable Items
Personalized items are non-refundable,unless the engravings or photos are totally different from
what
you provided to us in your original order.
Items without jewelry tags, or that have been worn , damaged or altered, are not refundable, and
will be
returned to the customer at their expense.
Items that were worn, or were sent to you as a replacement or exchange, are not refundable.
Refunds
Returns will be processed within 5 days upon receipt of your package. The refund will be issued to
your
original payment account and cannot be returned to alternate cards or different forms of payment.
Note: Customers who received free shipping on their orders will have shipping deducted from their
refund.
HiPearl will compensate customers with an additional $10 for return shipping fees
under
either of the following circumstances:
1. Customer received the wrong item.
2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items,
customers must contact HiPearl within 48 hours of receiving their order.)
Note: The $10 return shipping fee will be compensated in the form of an exclusive coupon code.
Cancellation Policy
We want your order to be made just the way you want it! Please review your personalization,
engraving, or
special order information carefully before submitting your order. Double-check all spelling, dates
and
names
carefully, You are welcome to contact us if you have questions before placing your order.
Generally, all personalized, engraved, or special order items will be sent into production 8 hours
after
your
has been processed. Any cancellations after that time incur a corresponding material and processing
fee.
For more information about cancellation, please refer to the details below:
If cancellation is made less than 8 hours after the order was placed, no cancellation fee is
required.
If cancellation is made between 8 and 24 hours after the order was placed, a cancellation fee of
10%
of
your order value applies.
If cancellation is made more than 24 hours after order was placed, a cancellation fee of 30% of
your
order value applies.
