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One Year Warranty

HiPearl jewelry is designed to last, which is why all of our products are covered by a one-year warranty, starting from the day when your original order is received.

Warranty Terms

Customer is responsible for any shipping fees required to send products back to Hi Pearl.

Customer must contact HiPearl to lodge their warranty claim and request the return shipping address before sending back any items.

Customer must ensure that items are safely packed before shipping. HiPearl will not be responsible for any lost or stolen items.

When sending back the items, customer must use tracked shipping. Packages sent without tracking will not be processed.

HiPearl reserves the right to void the warranty on any items showing signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry professionals.

One Year Warranty

HiPearl jewelry is designed to last, which is why all of our products are covered by a one-year warranty, starting from the day when your original order is received.

Warranty Terms

If you have any questions about our warranty policy, please email us at: [email protected]